PAYMENTS
How to Choose Your Payment Method:
Once you have completed your order and proceed to the checkout, you will have several offered payment methods to choose from. If you wish to change a payment method you've already selected, simply click "edit" next to the desired option.
We accept the following payment methods: Credit Card, PayPal, Klarna, Apple Pay and Google Pay.
We offer you the convenience and security of paying with your credit card. We accept credit cards from MasterCard, Visa, American Express, and Discover. Your credit card will only be charged once your order is shipped.
Refunds for Returns:
If you return one or more items, the corresponding value will be credited back to the originally charged credit card.
Please note: If your credit card has expired, refunds cannot be processed to your bank account. In this case, please contact your credit card company.
Security when paying with a credit card:
Your credit card details are transmitted through the SSL process, ensuring a secure purchase with us via credit card.
A 3DS authentication is used for the order (Verified by VISA, MasterCard Secure Code, American Express SafeKey). This authentication guarantees a particularly secure handling of credit card transactions on the internet through special encryption methods.
You do not need any additional software for this. Both registered customers and new customers will be automatically redirected to their bank's page to complete the payment process. Please follow the provided steps there. Additional information on card payment with 3D Secure can be found there.
Thank you for trusting our credit card payment processing. If you have any questions, please feel free to contact us.
When you select PayPal as your payment method, you will be directly redirected to PayPal at the end of the ordering process.
If you are already a PayPal customer, you can log in with your user details and complete the payment.
New to PayPal? You have the option to sign in as a guest or open a new PayPal account and confirm the payment.
Payment is usually processed on our end within minutes, and your order will be processed promptly.
Please note that by choosing PayPal, you agree to PayPal's terms and accept PayPal's respective processes.
Refund after a return:
For returns, the credit will be automatically applied to the PayPal account you used.
You can decide whether the amount remains in your PayPal account or is transferred back to your bank account. You can set this in your PayPal account.
If your PayPal account is closed, we will refund to your bank details. Unfortunately, another PayPal account cannot be used in this case.
Refund after a cancellation:
The amount for the canceled items will be refunded to your PayPal account.
Thank you for your trust in our payment process with PayPal. If you have any questions, please feel free to contact us.
Klarna
The option of "Sofortüberweisung via Klarna" is a direct bank transfer that is carried out using your online banking details. You will be redirected to Klarna, where you select your country and bank and then log in with your online banking data, which is encrypted. After the bank transfer is successfully completed, we receive confirmation, and the order can proceed. Once the goods are shipped, we will send you the invoice via email from NOAM. Payment information will be sent separately by Klarna, also via email. We kindly request you to transfer the invoice amount exclusively to the bank account provided by Klarna to ensure a smooth process.
You can check the current payment status at any time in the Klarna app or in the Klarna customer portal at www.klarna.com/de by entering your email address.
Please note that the "Invoice with Klarna" option is available exclusively for consumers who are at least 18 years old and private customers.
If you need more information or have questions about your payment, the customer service of Klarna AB is here to assist. You can reach them at https://www.klarna.com/de/kundenservice.
You can find the complete terms and conditions for invoice payment here: https://www.klarna.com/uk/terms-and-conditions/
Once you've added your credit information to your Wallet app, you can easily choose Apple Pay as your payment method during the checkout process. You can then confirm your payment effortlessly and securely using Face ID or Touch ID. If you have a MacBook Pro, you can confirm your purchase using Touch ID on the Touch Bar. If you have a MacBook or a Mac without a Touch Bar, you can use the ID methods through your iPhone or Apple Watch. Please ensure that all devices are using the same iCloud account, and you'll need to activate payment in your Wallet app on your MacBook or Mac first.
For more information on Apple Pay, you can visit: https://www.apple.com/apple-pay/
The payment process with Google Pay is similar to Apple Pay. During checkout, you select "Google Pay" as your payment method. You will then be redirected to Google Pay. If you haven't set up this method before, you can choose a payment method and enter your shipping address. Payment is processed automatically after confirming the order.
All transactions are, of course, encrypted for your security.
For more information on Google Pay, you can visit: https://pay.google.com/about/
